Shipping policy

Last updated: December 22, 2025

At Chili MACHO Connection, we strive to deliver your products quickly and safely. Below you will find important information about our shipping policies.

FREE SHIPPING

All our products include free shipping to Mexico, the United States, and Canada. There are no additional shipping costs at checkout.

PROCESSING TIMES

Orders are processed within 1 to 3 business days after placing the order. Orders placed on weekends or holidays will be processed the next business day.

SHIPPING TIMES

Shipping times vary depending on your location:

  • Shipping within Mexico: 5 to 10 business days
  • Shipping to the United States: 7 to 15 business days
  • Shipping to Canada: 10 to 20 business days

Please note that these are estimated times and may vary due to factors beyond our control, such as customs delays, weather conditions, or high demand during holiday seasons.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track your package.

INTERNATIONAL SHIPPING AND CUSTOMS

Our products are shipped from different locations in North America (Mexico, United States, and Canada) depending on the supplier.

  • Shipments within the same country: No additional customs charges.
  • Shipments between countries: The customer is responsible for any customs fees, import taxes, or additional charges that may apply.

Shipping times may be extended by 3 to 7 additional days for orders crossing international borders due to customs processes.

SHIPPING ADDRESSES

Please ensure you provide a complete and accurate shipping address. We are not responsible for orders shipped to incorrect addresses provided by the customer.

SHIPPING ISSUES

If your order does not arrive within the estimated time frame or if there is a problem with your shipment, please contact us at:

Email: chilimachoconnection@hotmail.com
WhatsApp: +52 871 570 3035

We will do our best to resolve any issues quickly and satisfactorily.

LOST OR DAMAGED ORDERS

If your order arrives damaged or is lost during shipping, please contact us within 7 days of the estimated delivery date. We will work with you to resolve the issue, either by providing a replacement or a refund.